This Privacy Policy describes how DexContact Solutions, Inc. (“DexContact,” “we,” “us,” or “our”) collects, uses and discloses personal information through the websites and services identified below. It also describes choices and rights that may be available under applicable U.S. law.
1. Company and covered websites
The company responsible for this policy is DexContact Solutions, Inc.
Headquarters: 5700 Tennyson Pkwy, Suite 300, Plano, Texas 75024, United States.
Telephone: +1 972-665-9800.
Privacy email: sales@dexcontact.com
Covered website: dexcontact.com
A separate product agreement, customer privacy notice or data processing addendum may apply to information processed within a customer deployment or hosted service. If DexContact processes personal information solely on behalf of a business customer, that customer controls the relevant purposes and instructions, and requests concerning that information should generally be directed to the customer.
2. Personal information we collect
Depending on the interaction, DexContact may collect:
- Identifiers and contact information, including name, business email, telephone number, company, job title, mailing address and account credentials.
- Inquiry and project information, including messages, quotation requests, service interests, attachments and correspondence.
- Commercial information, including products or services considered or purchased, proposals, contracts, transaction records and customer-support history.
- Internet and network activity, including IP address, browser and device attributes, timestamps, pages viewed, referring URLs, cookie identifiers, server logs and security events.
- Professional or employment-related information when a person applies for work or provides business-profile information.
- Audio, electronic or similar information if calls or demonstrations are recorded after legally required notice or consent.
- Inferences or service-interest profiles derived from interactions, but only where actually generated by configured analytics or sales systems.
DexContact does not ask website visitors to provide Social Security numbers, financial-account credentials, health information, precise geolocation, biometric identifiers or other sensitive personal information through a general contact form. Please do not submit such information unless DexContact specifically requests it through an appropriate secure process.
3. Sources of information
DexContact may obtain personal information:
- Directly from the individual, including through forms, email, telephone calls, demonstrations and contracts.
- Automatically from devices and browsers when the websites are used.
- From an employer, business partner, reseller, referral source or customer.
- From service providers supporting security, analytics, communications or business operations.
- From public sources, such as company websites and professional directories, where permitted by law.
4. How we use personal information
- Respond to inquiries, schedule demonstrations and prepare quotations.
- Provide, configure, support and improve products and professional services.
- Administer customer, vendor and partner relationships.
- Authenticate users and protect websites, systems and services from fraud, abuse and security threats.
- Maintain operational, accounting, tax, compliance and legal records.
- Analyze website and service performance.
- Communicate about relevant products, events or services where permitted, with available opt-out choices.
- Evaluate candidates and manage recruiting.
- Establish, exercise or defend legal claims and comply with lawful requests.
- Complete a merger, acquisition, financing, reorganization or sale of assets, subject to appropriate safeguards.
5. Contact and quotation forms
Information submitted through a contact, demonstration or quotation form is used to understand and respond to the request, route it to appropriate personnel, prepare a proposal, and protect the form from spam or misuse. Required fields are needed to process the request. Submission of an inquiry does not by itself enroll the sender in unrelated marketing.
6. Cookies and online technologies
DexContact may use cookies, pixels, local storage and similar technologies for website operation, security, preferences, analytics and, if enabled, advertising measurement. Browser settings may allow visitors to block or delete cookies, although strictly necessary features may then function differently.
Where applicable law recognizes an opt-out preference signal, such as Global Privacy Control, DexContact will process supported signals as required.
7. How we disclose personal information
DexContact may disclose personal information to:
- Service providers supporting hosting, email, customer relationship management, communications, analytics, security, file storage, backup, payment, accounting and professional services.
- Affiliates, resellers and business partners where needed to respond to a request or provide an integrated service.
- Customers when DexContact acts at their direction or supports a customer-controlled deployment.
- Government authorities, courts or other parties where required by law or reasonably necessary to protect rights, safety, security or property.
- A buyer, investor or successor in connection with a proposed or completed corporate transaction.
- Other parties with the individual's direction or consent.
Service providers are authorized to use personal information only for contracted purposes and are expected to protect it appropriately.
8. Sale, sharing and targeted advertising
DexContact does not sell personal information for monetary consideration. DexContact does not share personal information for cross-context behavioral advertising or process it for targeted advertising as those terms are defined by applicable state privacy laws. If these practices change, DexContact will update this policy and provide any legally required opt-out mechanism before beginning the new practice.
9. Retention
DexContact retains personal information for the period reasonably necessary for the purpose for which it was collected, taking account of the relationship, operational needs, legal obligations, security, dispute resolution and applicable limitation periods. The periods are:
- General inquiries not resulting in a business relationship: up to 12 months after the last substantive communication.
- Quotation and prospective-customer records: up to 24 months after the last substantive communication.
- Customer, contract, billing and support records: for the relationship plus applicable tax, accounting, contract and limitation periods.
- Website and security logs: up to 12 months.
- Marketing suppression records: as needed to honor opt-out requests.
Information may be retained longer when reasonably necessary for an investigation, litigation hold, security incident, legal claim or other lawful requirement.
10. Data security
DexContact uses administrative, technical and physical safeguards designed to protect personal information from unauthorized access, loss, alteration or disclosure. Safeguards are selected in light of the information and processing risk. No online service, transmission or storage system can be guaranteed completely secure.
11. U.S. state privacy rights
Residents of certain U.S. states may have privacy rights when the relevant law applies to DexContact and the processing. Depending on the state and applicable exceptions, these rights may include:
- Confirm whether DexContact processes personal information about the requester.
- Access or obtain a copy of personal information.
- Correct inaccuracies.
- Delete personal information, subject to exceptions.
- Obtain certain information in a portable format.
- Opt out of sale, targeted advertising or certain profiling.
- Limit certain uses of sensitive personal information.
- Appeal a denial of a privacy request.
- Receive equal service and pricing without unlawful discrimination for exercising privacy rights.
To submit a request, email sales@dexcontact.com or call +1 972-665-9800. DexContact will verify requests using information reasonably related to the request. An authorized agent may submit a request where permitted, subject to verification of authority and identity. DexContact will respond within the period required by the applicable law.
To appeal a denied request where state law provides an appeal right, reply to the decision or email sales@dexcontact.com with the subject “Privacy Appeal.”
12. California notice at collection
| Category | Examples and business purposes | Typical recipients |
|---|---|---|
| Identifiers | Name, business contact details, IP address and account identifiers; inquiries, accounts, security and support | Hosting, email, CRM, security and support providers |
| Customer records / commercial information | Contact, quotation, contract, purchase and support history; sales and customer administration | CRM, accounting, support and professional advisers |
| Internet or electronic activity | Browser, device, pages, logs and cookie identifiers; operation, security and analytics | Hosting, security and analytics providers |
| Professional information | Employer, role, experience and candidate information; B2B communications and recruiting | CRM, recruiting and professional advisers |
DexContact does not use or disclose sensitive personal information for purposes that would require a right to limit under California law. DexContact does not knowingly sell or share the personal information of consumers under 16.
13. Marketing communications
A recipient may opt out of marketing email by using the unsubscribe mechanism in the message or contacting DexContact. Opting out of marketing does not prevent service, security, transaction or relationship communications that remain necessary.
14. Children's privacy
DexContact's websites and business services are not directed to children under 13, and DexContact does not knowingly collect personal information online from children under 13. A parent or guardian who believes a child has provided information may contact DexContact to request review and deletion.
15. Geographic scope
DexContact is a United States company, and the covered websites are operated for DexContact's U.S.-based business activities. Personal information may be processed and stored in the United States and in other locations where DexContact's contracted service providers operate. This policy is intended to address privacy obligations applicable to DexContact's U.S. website and business operations.
16. Third-party websites and integrations
The websites may link to or integrate services operated by other companies. Their privacy practices are governed by their own notices. DexContact is not responsible for an unrelated third party's website or independent processing.
17. Changes to this policy
DexContact may update this policy to reflect changes in services, technology, vendors or law. The current version will be posted with its effective date. Material changes will be highlighted or otherwise communicated where appropriate.
18. Contact us
Questions and privacy requests may be directed to:
DexContact Solutions, Inc., 5700 Tennyson Pkwy, Suite 300, Plano, Texas 75024
Email: sales@dexcontact.com
Telephone: +1 972-665-9800